Procedure for Dealing with Complaints
(Please note that this procedural document works in alignment with the Brisbane Catholic Education: Student, Parent and Guardian Complaints Management Policy. Further information about the BCE Policy and Procedures can be found at this link.)
All complaints are handled through a process of: receiving and recording the complaint or concern on the school complaints register, assessing the concern/issue, resolving the issue at the appropriate level, communicating the outcomes of the concern and closing the concern/issue. It is understood that a re-occurrence of the concern following this process will result in a further process.
Guidelines when addressing a grievance:
What if I have a specific problem/question that needs to be addressed?
Ring and make an appointment. Quick questions are fine to address with the teacher before or after school if the teacher has time. Do not interrupt classroom time as the teacher is responsible for the whole class and cannot leave them unsupervised whilst talking to one person.
Ring the school and ask Mrs
Chandra to ring you to make an appointment. Please note that Mrs Chandra is only at the school two or three days per week and may not be available straight away.
Student Protection Contacts
Sr Sue Walpole
Mrs Erica Humphreys
Ms Maria Caruso
Mrs Allison Honeyman
Coordinator of Outside School Hours Care